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Frequently asked questions

RETURN POLICY

If you’re not completely satisfied with your JOBST® garment, simply return your item to the place where you purchased it within 30 days of the original purchase date. The retailer will be happy to assist you with an exchange or return according to their store policy.

Your comfort matters to us—thank you for choosing JOBST®.

GARMENT CARE QUESTIONS

Yes. We recommend to wash your JOBST stocking on a daily basis, or at least every other day. For this purpose, you may use a mild detergent and a low spin cycle setting. Do not use laundry additives such as fabric softener, optical brightener or stain remover. Rinse your compression stockings well. Roll up the wet compression stockings in a towel after washing and press out excess moisture. Do not wring. Do not dry the compression stockings on a radiator or in direct sunlight. Machine washable in warm water. Do not bleach. Flat drying or tumble dry – low heat. Do not dry clean. Do not iron. Note: a laundry net provides additional protection for the knitted fabric. For further garment-specific care please refer to the Instructions For Use leaflet included in the product packaging.

You may use a mild detergent and a low spin cycle setting. Do not use laundry additives such as fabric softener, optical brightener or stain remover. Rinse your compression stockings well. Do not bleach.

Roll up the wet compression stockings in a towel after washing and press out excess moisture. Do not wring. Do not dry the compression stockings on a radiator or in direct sunlight. Flat dry or tumble dry on low heat.

Do not iron and do not dry clean.

When needed, hand wash silicone band to remove excess creams, lotions, hair and other foreign material.

WEARING MY GARMENTS

Typically, graduated compression stockings should be worn during the day while you’re upright and active, and removed and washed at night. Always follow the specific guidance of your healthcare provider. If daily wear is necessary, consider purchasing an extra pair so you’ll have one available while the other is being cleaned.

Night time Lymphedema garments that are specifically designed for night time use can be safely worn at night. However any other types of elastic garments are generally not recommended for nighttime wear while sleeping, as they can bunch up and create a tourniquet effect. It’s best to consult your doctor and follow their guidance.

Ideally you should put on your compression stockings in the morning, immediately after getting up. You may experience some difficulty putting on the stockings in the beginning but this will become easier after a number of days. When applying the compression stockings, please do not pull on the edge of the stockings. Caution: long fingernails and jewelry may damage the stocking when putting them on. For easier application use rubber gloves or donning aid.

Please watch our donning videos or follow the recommendations below:

Tips for easy doffing of JOBST® UltraSheer Thigh High Stockings (AG)

Tips for easy donning of JOBST® UltraSheer Knee High Open Toe Stockings (AD)

How to easily apply JOBST UltraSheer Thigh High Stockings (AG)

  1. Turn the compression stocking inside out all the way to the heel.
  2. Pull apart the folded-in foot part using both hands and pull over the foot all the way to the heel.
  3. Gradually pull the compression stocking over instep and heel.
  4. Then gradually pull the compression stocking upward by returning the stocking to a right-side out position piece-by-piece.
  5. Distribute the stocking evenly by massaging with both hands until the stocking fits without forming creases.
  6. It is particularly helpful to wear rubber gloves for this step.
    For a waist high garment continue working the garment up to the middle of your thigh.
  7. Stand up. With both hands, grab a handful of fabric and pull it up to your waist. Adjust your support so that it is snug at your midsection. This will keep it from sliding down.
  8. Pull the midsection to its proper height. Slip your hands, palm out, into the back and lift the fabric up and away from your skin. Let it fall back to fit snugly over the buttocks.
  1. To remove your garment, hold it by the upper part and slide it downwards towards the heel.
  2. Slowly pull the fabric over the heel. Keep pulling until the garment is completely removed.
  3. We recommend the use of body lotion after removing your compression garment.
  4. For cleaning of your garment please refer to the care instructions in the instructions for use of your JOBST product.

Swimming in fresh or salt water won’t harm the garment, but exposure to chlorine can weaken its compression.

Compression stockings sometimes roll if they are too tight or too big. Please check the sizing chart to make sure you are wearing the right size, or have your fitter confirm sizing. If your top band still keeps sliding down, we recommend to use our products with a SoftFit band that is designed to help keep stockings in place without digging or pinching into the skin.

GENERAL QUESTIONS

Under normal daily use and care, we suggest replacing your garment every six months. If you notice excessive wear or if the fit becomes noticeably looser or tighter than when first purchased, consult your fitter or healthcare professional to determine whether you need to be re-measured or replace the garment sooner.

We don’t sell directly to consumers, but many online retailers carry our products. For a list of authorized online dealers, please visit our website: Where to buy | JOBST USA

Compression garments work by applying the most pressure at the farthest point from your heart and gradually reducing it as it moves closer. For stockings, this means the strongest compression is at the ankle and decreases up the leg. For arm sleeves, the highest compression starts at the wrist and lessens toward the upper arm.

Yes — Medicare now covers lymphedema compression supplies, including 30–40 mmHg knee-high stockings when you have an open venous wound. This became possible with the Lymphedema Treatment Act, passed in December 2022 and effective January 1, 2024, which created a new Medicare benefit category for reimbursement of lymphedema compression garments.

PRODUCT QUESTIONS

All of our Ready-to-Wear products are latex-free. Please refer to our fiber content table.

mmHg stands for millimeters of mercury, which is a unit of pressure measurement. In the context of compression stockings, it indicates the amount of pressure the garment applies to your leg. The higher the mmHg, the stronger the compression. This pressure helps improve blood flow and reduce swelling.

15–20 mmHg = mild compression (for tired, achy legs, mild swelling, minor varicosities during pregnancy)

20–30 mmHg = moderate compression (commonly prescribed for moderate to severe varicose veins, moderate edema, moderate to severe varicosities during pregnancy, or mild lymphedema)

30–40 mmHg = firm compression (for more severe conditions, usually under medical supervision such as severe varicosities, severe edema, lymphatic edema, chronic venous insufficiency)

Yes. JOBST Maternity Opaque offers pantyhose in 15-20mmHg (mild compression) and 20-30 mmHg (moderate compression) levels.

JOBST ActiveWear has the most cushioning on the foot part. They are designed for everyday comfort in your active lifestyle. Learn more here: JOBST® ActiveWear Comfortable Compression Socks| JOBST®

Yes JOBST stockings come in a variety of colors and styles. For fun argyle patterns check out our JOBST Style stockings, or for vibrant colors our JOBST Sport line.

JOBST® Style Medical Compression Socks | JOBST®

JOBST® Sport Compression Socks for Exercise | JOBST®